FAQ

 

  • Product Information
    Q1: What materials are used in your bar tables and stools?
    A1: Our furniture is crafted from premium solid woods, including walnut, pine, cherry, and oak. Each piece showcases natural grain patterns and is finished with a smooth matte surface to highlight the wood's inherent beauty.

    Q2: Are your products suitable for both residential and commercial use?
    A2: Yes, our bar tables and stools are designed to withstand daily use in both home and commercial settings, offering durability without compromising on style.

    Q3: Do your products require assembly?
    A3: Most of our bar stools arrive fully assembled for your convenience. Bar tables, however, require attaching the legs. For these, we provide all necessary tools and clear instructions to ensure a straightforward setup.

    Q4: Can I customize the dimensions or finishes of the furniture?
    A4: Absolutely! We offer customization options for dimensions and finishes to fit your specific needs. Please contact us to discuss your requirements.

  • Ordering & Payments
    Q5: What payment methods do you accept?
    A5: We accept payments via PayPal, which allows you to use your PayPal balance or credit cards (Visa, MasterCard, Discover, American Express).

    Q6:Do you require a deposit for custom orders?
    A6:For custom orders, full payment is required. For returns or refunds on custom items, please refer to our Return & Refund Policy. 

    Q7: How can I track my order?
    A7: Once your order is shipped, you will receive a tracking number via email. You can use this number to monitor the delivery status of your order.

    Q8: Can I cancel my order?
    A8: If your payment is completed and the parcel has not been shipped, you can cancel your order before delivery, and we will refund your full payment. Orders cannot be canceled once the parcel is shipped out.

  • Shipping & Delivery
    Q9: Where do you ship to?
    A9: We currently offer shipping within the contiguous United States (excluding Puerto Rico, Hawaii, Alaska, Guam, and other non-contiguous regions).

    Q10: How long does shipping take?
    A10: We offer two shipping methods:
    For products not in stock in the U.S., delivery typically takes 4–8 weeks.
    For items in stock and ready for quick delivery, shipping usually takes 2–4 weeks.

    Q11: How much do you charge for shipping?
    A11: We offer free shipping on all orders.

    Q12: Can I change my shipping address after placing an order?
    A12: If you need to change the shipping address after placing an order, please contact us as soon as possible at service@samdema.com or via live chat to ensure we can update your information before it ships. Once your shipment is on the way, we are unable to change the address.

  • Returns & Warranty
    Q13: What is your return policy?
    A13: If you are unsatisfied with your purchase, you can return it within 30 days of receipt. Items must be unused, with tags, and in their original packaging. Please contact us at service@samdema.com to initiate a return.

    Q14: Do your products come with a warranty?
    A14: Yes, our products come with a one-year warranty covering manufacturing defects. For more details, please refer to our warranty policy.

    Q15: What should I do if my order arrives damaged?
    A15: Please take photos of the damaged item and contact us at service@samdema.com We will provide a replacement or refund, depending on your preference.